Dutch (Netherlands)

Code of conduct for staff and volunteers

Central to the House of Compassion is the precept: treat others as you would like to be treated yourself!

Equality
The starting point for us is equality between people and a positive appreciation of diversity. That people are different gives the opportunity for them to complement each other.
Doing more with and for each other. This can be done in various ways. With head, heart or hands.
With all the equality, some people are sometimes in a more vulnerable position than others.
This evokes a sense of injustice that prompts us to try to redress the balance. Compassion triggers action!

Everyone is welcome and respected
At the House of Compassion, everyone is welcome, either as a volunteer or a visitor. We respect everyone, with different faiths, beliefs, nationalities, skin colours and sexual orientations. Together, we ensure that everyone can feel at home in the House of Compassion. Discrimination has no place in the House of Compassion.

Why a Code of Conduct
Many boundaries in the contact between (volunteer) staff and participants of the House of Compassion Nijmegen are not unambiguous. One participant wants a hand on the shoulder and yet another does not like to be touched. Exact boundaries can never be agreed on this that apply to all participants and in all situations. This is just as well. But there is one very clear boundary and that is that (sexually) transgressive behaviour is inadmissible!

As a House of Compassion, we have therefore established a code of conduct for all our (volunteer) staff. The code of conduct consists of two parts: rules that contribute to an open, transparent and safe environment and the description of (sexually) transgressive behaviour that is the starting point of the sanctioning policy adopted by the organisation. When you join us, as a volunteer, trainee or paid employee, we ask you to agree to this code of conduct. By doing so, you declare that you know the code of conduct and will act in accordance with it.

This is how we treat each other:

  1. Accept and respect others as they are.
  2. Be mindful of the limits set by others.
  3. Do not intrude further into a participant/helper's private life than is necessary to provide the requested help. Do not abuse your (power) position in any way.
  4. Don't get too close unwanted and don't touch the other person if they don't want to.
  5. Don't swear or make nasty comments.
  6. Do not ask inappropriate questions or make unwelcome comments about someone's personal life or appearance.
  7. Be nice to each other: You don't have to be friends with everyone, but 'just' being nice is a small effort.
  8. Talk with someone and not about someone. Discuss a problem with the person in question and try to work it out together. Don't gossip.
  9. If someone bothers or harasses you, ask them to stop doing this. If that doesn't help, ask for help.
    What should you do in case of unwanted behaviour?
  10. If you notice you don't feel good about something, dare to name it.
  11. Discuss this with the person in question.
  12. If you cannot or do not succeed, discuss it with the coordinator.
  13. If this also fails, turn to our confidant Els Ligthart Broersen, who can support and advise you. She can be reached at 06 443 73 046. Els will then work with you to see what solution is possible.